Why is HR the least digitally advanced department?

Despite ongoing efforts from digitally enthusiastic leaders, HR departments have been found to be amongst the least technologically advanced.

A report from the Association of Executive Search and Leadership Consultants (AESC) determined that human resources, alongside legal, is lagging way behind the digital transformation curve prevalent in other departments.

This should come as disconcerting news for any HRDs looking to impact upon their departments with automation and robotics.

So, in a world where everything is reliant on AI, when apps and androids facilitate all functions, why is HR continually falling short in the transformation stakes?

We spoke to Gillian Hynes, senior advisor of talent strategy at Royal Dutch Shell and speaker at our upcoming HR Leaders Summit, who shed some much-needed light on the contentious issue.

“I think generally there may be a hesitation from people when there’s new technologies introduced,” she told HR Tech News.

“That’s just part and parcel of the change curve. However, in my experience, I see HR as being excited to embrace tech and try to do something different with it. For example, placing the employee in the customer role, building on the idea of a customer-centric approach, and understanding what each employee is looking for from an organizational perspective.”

It’s clear that HR professionals are willing to invest their time to learn new skills to help them in the workplace of the future – but where we’re seeing the shortfall is in digital literacy.

“HR need to develop that digital literacy aspect by working in partnership with IT in order to fully understand both the new systems and their own personal capabilities,” continued Gillian. “I think it’s also important not to forget the human side – namely our ability to rationalize and problem solve.

When the fabric of work is shifting, and jobs being to change, HR needs to retain that empathetic aspect. This is something in which our sector truly shines.